Privacy Policy
At Kingstone Lodge, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services. By using our website, you agree to the collection and use of information in accordance with this policy.
​
We may collect personal identification information such as your name, email address, phone number, and postal address, as well as booking and payment-related information necessary to process reservations. Payment information is handled securely by third-party payment providers and is not stored directly by us. We may also collect technical data such as IP address, browser type, device information, and website usage data through cookies and similar technologies. Additionally, we collect communication data when you contact us via email, phone, or contact forms.
​
Personal data is collected when you make a booking or enquiry through our website, communicate with us directly, subscribe to marketing communications where applicable, or browse our website where cookies are used to enhance functionality and analyse traffic. We collect and use this data to process bookings, provide accommodation services, respond to enquiries, communicate with you about reservations or service-related matters, improve our website and services, comply with legal obligations, and send marketing communications only where you have given your consent.
​
Your personal data is stored securely and accessed only by authorised personnel. We do not sell or rent your personal data to third parties. Data may be shared with trusted third parties such as booking platforms, payment service providers, or IT and hosting services, but only where necessary to deliver our services. All third parties are required to handle your data in accordance with applicable data protection laws. We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal, accounting, or regulatory requirements.
​
We may contact you to confirm or manage bookings, respond to enquiries, provide important service-related information, or send marketing communications if you have opted in. You may withdraw your consent to marketing communications at any time. Our website uses cookies to improve user experience and analyse website performance, and you can manage or disable cookies through your browser settings.
​
Our services are not specifically targeted at children under the age of 16, and we do not knowingly collect personal data from minors. If you believe that a child has provided us with personal data, please contact us so the information can be removed. Depending on your location, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, as well as withdraw consent at any time and lodge a complaint with a data protection authority.
​
We may update this Privacy Policy from time to time, and any changes will be published on this page with an updated revision date. If you have any questions about this Privacy Policy or how we handle your personal data, please contact Kingstone Lodge by email at kingtonelodge@gmail.com or by phone at +255 779 909 168.